⚡ AI-Powered NDR Management
Stop Losing Revenue to Failed Deliveries & RTOs
AI-powered NDR management software that automates non-delivery report follow-ups, captures real customer intent, and cuts RTO, without another manual calling queue.
Empowering 350+ Global Brands Across Industries
What Unmanaged NDRs Cost You
Without a proper non-delivery report management system, every failed delivery turns into a manual fire drill, and a chunk of it ends in Return to Origin.
Hours spent chasing failed deliveries still don’t cover peak volumes.
Slow action turns failed attempts into returns.
Delivery issues and courier performance stay scattered.
Poor updates push customers to raise support queries.
Without quick recovery, COD shipments are harder to save.
Returns, reshipping, and lost inventory reduce profits.
Automate NDR resolution, reduce RTOs, and recover more orders effortlessly.
An AI-powered NDR management layer that detects, communicates, and resolves delivery exceptions automatically across every courier you work with.
RTO reduction software that triggers customer outreach the moment a delivery fails, before the shipment heads back to origin.
Delivery exception management across all carrier partners, standardized into a single, real-time view.
MS, WhatsApp, email, and NDR IVR work together to recover failed deliveries. If customers don't respond, IVR calls are triggered automatically.
Redelivery management software that routes confirmed reattempts straight back to the courier, no manual re-entry.
When customers don't respond to messages, automated IVR calls are triggered to confirm delivery, capture address updates, or schedule a redelivery.
From Failed Delivery to Resolved Order — Automatically
Our AI-powered NDR automation software handles every delivery exception intelligently – from detection to redelivery – so your team doesn’t have to.
Auto-detect NDRs instantly
Track failed deliveries and identify reasons in real time.
Automate recovery actions
Let customers reschedule, retry, or update details instantly.
Connect through every channel
Use SMS, WhatsApp, email, and AI voice for faster resolution.
Get actionable NDR insights
04 Get actionable NDR insights Monitor failures, courier performance, and trends from one dashboard.
What Our Customers Say
Brands using eShipz NDR management software see measurable results within weeks of going live.
“Our RTO rate dropped from 28% to under 11% in 45 days. The NDR automation software handles everything — we barely touch failed deliveries anymore.”
Rahul Kapoor
Head of Logistics, Fashion D2C Brand
“Customers get a WhatsApp the moment a delivery fails, and most reschedule within the hour. Our delivery success rate is now above 92%.”
Priya Sharma
VP Operations, Beauty & Wellness Brand
“We manage 50+ courier partners. eShipz is the only platform that gives us a single dashboard for all delivery exception management — saving us 20+ hours a week.”
Arun Mehta
COO, 3PL & Fulfilment Company
Common questions about NDR management
What is NDR management?
NDR, or Non-Delivery Report management, is the process of resolving failed delivery attempts before they turn into a Return to Origin. Good NDR management software detects the failure, reaches the customer automatically, and routes confirmed action back to the courier.
How is this different from a regular NDR IVR?
A standard NDR IVR plays a recorded prompt and logs a keypress. Our AI voice agent has an actual conversation, confirming address, availability, or reschedule preference, and updates the system with real intent in real time, not just a button press.
How does AI NDR automation reduce RTO?
By triggering outreach the moment a delivery fails, via voice, SMS, WhatsApp, and email, customers can confirm, reschedule, or correct their address within minutes instead of days, closing the window in which most RTOs happen.
Can I customize NDR workflows?
Yes. You can set rules by failure reason, courier partner, location, shipment value, or shipment type, and choose how and when customers are contacted on each.
Does it work across multiple couriers?
Yes. The platform integrates with your existing courier partners, OMS, WMS, ERP, and TMS systems, so every non-delivery report, regardless of carrier, flows into one dashboard.
Recover more deliveries. Protect your margins.
If undelivered orders or repeated RTOs are hurting your bottom line, it’s time for AI-powered NDR management.
