AI NDR Management Software End Failed Deliveries & Slash RTO Costs
Make failed deliveries a thing of the past. Recover undelivered shipments proactively with AI-powered workflows, real-time insights, and multi-channel customer engagement. Experience seamless logistics — all from one unified logistics platform.
eShipz – Real-Time NDR Management Trusted by 250+ Global Brands
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Logistics NDR Management Software For Successful Shipment Deliveries
Failed deliveries are synonymous with lost revenue and unhappy customers. But you can transform this scenario with eShipz logistics automation solutions, an intelligently engineered software that enables faster order recoveries, minimises RTO expenses, and provides excellent customer satisfaction.
Detect Failed Deliveries Promptly
Track every single shipment and failed delivery as and when they happen. Leverage our automated NDR workflows to implement quick actions before RTO.
Automate Retry, Reschedule & Recovery
Suggest retry, reschedule, or reroute options with our AI-powered platform. Connect with your customers via SMS, WhatsApp messages, and email. Make redelivery happen the easier way.
Keep Customers in the Loop
Deploy our branded tracking pages and automated alerts to keep customers informed about the failed delivery status. Provide easy self-serve options to update preferences and drastically reduce desperate inquiries.
Safeguard Margins With Lesser RTO Costs
Prevent RTOs from draining resources and denting your revenue. Leverage our AI returns management software to enhance communication, preserve customer loyalty, and curb RTO rates by up to 80%.
Gain Insights Into NDR Causes & Trends
Identify the reasons behind delivery failures to prevent them. Utilise our dashboards to track failure causes, courier performance, regional trends, and product insight. Refine your logistics strategy and reduce recurring problems.
Adapt Rapidly to Delivery Disruptions
Respond swiftly to unexpected challenges like incorrect addresses, customer unavailability, or courier delays. eShipz recommends tailored recovery actions and alerts your team to ensure orders keep moving and customers stay satisfied.
Refining NDR Management With eShipz: AI Returns Management Software
eShipz NDR Management software is designed with your customers and business in mind — to perform beyond failure reporting by taking appropriate action to ensure no losses and happy customers.
Customise how your NDR workflows respond to failed deliveries. Get tailored alerts and strategic retries. Personalise customer communication to minimise returns and maximise recovery.
Categorise all failed deliveries by customer unavailability, delivery delays, wrong addresses, and more — to prioritise corrective actions.
Engage your customers through their preferred communication channels. Send tailored messages that resonate and encourage quick responses.
Avoid unnecessary Return-to-Origin costs by configuring limits on when returns should be initiated. Keep your operations efficient and your bottom line healthy.
Track every undelivered package with our all-in-one dashboard that brings together failure events and recovery statuses from all your couriers and locations.
Get real-time updates on recovery attempts and delivery retries in a single, user-friendly interface. Stay informed and in control.
Receive instant notifications for failed attempts and customer responses that require manual intervention.
Our AI-driven scoring system helps you pinpoint shipments at risk of costly returns, allowing you to allocate your resources where they’re needed most.
Dive into carrier performance analytics to identify partners with the most delivery failures, ensuring you make data-driven decisions for a seamless delivery experience.
Transform your delivery experience with our smart automation. Reach your customers proactively and keep your business adaptable to real-time conditions.
Allow customers to effortlessly reschedule or reroute deliveries through our sleek, branded portals without waiting on hold.
Keep your customers in the loop with timely reminders and updates through their favourite channels, boosting your delivery success.
Schedule additional delivery attempts based on real-time customer engagement and courier availability, making every moment count.
Track how our logistics NDR automation software reduces RTO costs, boosts SLAs, and allows you to enjoy a more profitable experience.
Losing Money to Failed Deliveries? Act Now
Gain the potential to recover lost orders and curb RTO costs with eShipz’s AI NDR management software. Experience the ease of automation, customer communication, and profits — all on a single, unified platform.
Turning Delivery Disasters Into Delight: How eShipz Transformed Customer Experience
Why Our Customers Are Happy About eShipz NDR Management
Since implementing the tracking system, our operations have seen a clear increase in productivity and a significant reduction in wasted time. Before using eShipz, our team was spending too many hours manually tracking data. Now, with the automated tracking system, we have the freedom to focus on other projects that truly move the business forward.
eShipz has drastically improved our tracking and visibility while reducing our manual workload. It’s a clean platform that just works, and now, it’s a key part of our logistics ecosystem.
“Smooth with minor issues that were resolved quickly”, that’s how Dhruv Sharma, Manager in Logistics at Fossil India Pvt Ltd, describes the onboarding process. The flexibility and ease of implementation stood out, especially in aligning the platform with Fossil’s retail and distribution operations.
The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. Since adopting eShipz, we’ve seen a noticeable reduction in manual work and improved operational clarity. The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. It’s been a smooth, value-driven experience.
eShipz has drastically improved our visibility and reduced our manual workload. The platform’s intuitive design and strong feature set made the transition seamless—and now, it’s an indispensable part of our logistics flow.
eShipz drastically reduced manual effort and saved us significant time with its automated pickup features. We’re also excited to utilize its tracking and analytics tools to further streamline logistics. There’s so much more to explore as we scale.
eShipz is possibly the only solution that we found that effectively solves the TMS needs (Transportation Management Solution). We would not hesitate to recommend eShipz to anyone with shipping needs. The product is simple and intuitive, and the guys who have built it know what they are solving for.
“Through this platform, we aim to enhance the capabilities of both MSMEs & large enterprises, enabling them to optimise their supply chain processes and gain a competitive edge in their respective industries. We are dedicated to supporting the growth and success of MSMEs, not only in India but also in enabling them to go global.”
Unlocking NDR Management: Everything You Need to Know
What is NDR management, and how does eShipz help?
NDR, or Non-Delivery Report management, is the process of addressing failed deliveries to prevent Return-to-Origin, where a shipment is returned to the warehouse because of a non-delivery. eShipz’s AI returns management software allows you to spot failed deliveries, reach out to customers through multiple communication channels, and recover shipments, all while saving expenses and enhancing customer experience.
How effective is eShipz AI NDR management software in resolving NDRs?
Our platform triggers recovery workflows from the instant a shipment is marked as undelivered, followed by automated calls, text messages, and WhatsApp communication at scheduled intervals to keep you in the loop. Customer feedback is gathered in real-time and relayed directly to the courier via API integrations and automated reports. With these automated processes, our smart NDR management solutions address the majority of the NDRs, thus minimising the need for manual support.
Is customisation possible with eShipz logistics NDR automation software?
Yes. eShipz enables easy customisation of your NDR cases based on:
- Reason for delivery failure
- Courier partner
- Location
- Value of the shipment
- Type of shipment
Our software also allows you to communicate with your customers through their preferred communication channel, schedule retries, and even set deadlines for Return-to-Origin.
Can I integrate eShipz with my existing courier and order management systems?
Yes. Our solution for NDR management is designed to integrate seamlessly with multiple courier partners, OMS, WMS, and ERP systems to keep your shipment workflows running smoothly and deliver real-time delivery statuses, NDR updates, and customer responses — all from a single dashboard.
