Python – Product Support / Application Support Engineer (Python is a Mandatory)

Join Us & Help Power the Future of Smarter Logistics

Are you someone who loves solving meaningful problems, digging into technical challenges, and making customers genuinely happy?
If yes — we’d love to meet you.

We are looking for a passionate and experienced Python – Product Support / Application Support Engineer who can own customer issues end-to-end and help deliver an exceptional experience to every user of our platform. In this role, you won’t just troubleshoot — you’ll influence how customers adopt our product, how they integrate with our APIs, and how they get the most out of our technology.

You’ll work closely with our Sales, Product, and Engineering teams, becoming the voice of the customer and a trusted expert they rely on. If you’re excited by fast-paced environments, enjoy solving tricky technical puzzles, and love interacting with people — this role is perfect for you.

Location: Sanjay Nagar, Bengaluru.

• Work Timings: 
• Monday – Friday (WFO) (9:45 A.M. – 6:15 P.M.)
• 1st & 3rd Saturday (WFO) (9:00 A.M. – 2:00 P.M.)
• 2nd & 4th Saturday (WFH) (9:00 A.M. – 2:00 P.M.)

You’re a Great Fit If You:

• Think like a developer but communicate like a customer success champion
• Love untangling logs, workflows, APIs, and integration puzzles.
• Hands-On Experience, in Python is Mandatory.
• Can troubleshoot under pressure while staying calm, structured, and clear
• Can explain complex technical issues in simple, human language
• Are the go-to person when “everything is broken” and everyone needs answers

In This Role, You Will:

• Provide L1 and L2 technical support across integrations, tracking modules, and platform operations
• Partner closely with Engineering and Product teams to escalate and resolve bugs
• Monitor client health, identify recurring issues, and recommend preventive measures
• Maintain knowledge base articles, SOPs, technical notes, and client-facing documentation
• Drive continuous improvement by identifying process gaps, automation opportunities, and product enhancements

What You Bring:

• 3+ years of experience in technical or customer support, preferably in SaaS or API-first companies
• Familiarity with APIs, webhooks, Postman, and basic debugging
• Experience working with ticketing systems
• Strong written and verbal communication skills
• A customer-first mindset and a passion for solving real-world operational challenges

Why Join Us?

• You’ll be the backbone of customer happiness and product reliability
• Work cross-functionally with Product, Engineering, and CS — no silos
• Learn fast in a high-growth environment with massive exposure
• Take real ownership and see your ideas directly impact customers and product quality

Perks & Culture:

• Fast-moving team with zero bureaucracy
• Learn from product, tech, and customer champions
• High ownership, high impact, high visibility
• We celebrate wins — loudly and proudly