Ingram Micro is a global leader in technology distribution, connecting manufacturers, resellers, and businesses with the products and solutions they need. The company supports the global IT ecosystem with services across cloud, mobility, supply chain operations, professional engineering support, and its AI-powered digital platform. With this infrastructure, Ingram Micro helps businesses access technology more efficiently and at scale.
In India, Ingram Micro manages a vast movement of technology products across the country, handling thousands of shipments daily through multiple carriers. With high volumes, diverse partners, and Pan-India coverage, maintaining accurate and real-time tracking is essential for smooth operations. However, coordinating updates across different carrier systems created manual effort, delays, and challenges in maintaining unified visibility.
To solve this, Ingram Micro adopted eShipz as their unified tracking and automation layer. It brought all online and offline carriers into a single platform, standardized APIs, and automated updates directly into their internal systems. This helped the team work faster, reduce manual coordination, and gain complete clarity across every shipment, strengthening their nationwide logistics workflow with speed, accuracy, and control.
The Challenge: Overcoming Fragmented Logistics & Carrier Visibility
As Ingram Micro scaled its nationwide logistics operations, the team had to work with multiple carriers, each operating differently, updating differently, and reporting differently. This created a complex environment where tracking accuracy, speed, and coordination were difficult to maintain. The challenges fell into a few clear areas:
Highly Fragmented Tracking Across Carriers
Every carrier used its own API format, portal, and update method. The logistics team had to juggle different systems to find basic tracking information. This slowed down visibility checks and made it hard to maintain a consistent operational rhythm.
Manual Dependency and Repetitive Work
Teams had to switch between portals or rely on follow-up calls for updates. Because data was scattered across different dashboards, obtaining the latest delivery status took longer than it should. This affected decision-making during high-volume periods.
Heavy Manual Dependency
Tracking updates were manually checked, verified, and entered into internal systems. This repetitive workload consumed time and pulled attention away from higher-priority activities like customer communication and exception handling.
Limited Visibility with Offline Carriers
Offline carriers had no automated way to push tracking data. Their updates had to be gathered manually, which often led to delays or missing information, especially during last-mile delivery, where real-time visibility matters most.
No Unified Source
With each carrier running independently, data consolidation was difficult. Preparing internal reports, answering customer queries, or identifying delays required pulling information from multiple places. This created bottlenecks and added complexity to routine operations.
Together, these challenges made it clear that Ingram Micro needed a single, unified tracking layer that could merge all carriers, online and offline, into one seamless workflow. Only a centralized system could reduce manual effort, standardize updates, and offer complete visibility across every shipment moving through their Pan-India network.
The eShipz Solution: Streamlining Tracking for Scale
To support Ingram Micro’s fast-moving logistics operations, eShipz introduced a unified automation layer designed to simplify tracking, strengthen visibility, and eliminate manual coordination across all carriers. The solution was built to match the scale and complexity of Ingram Micro’s nationwide workflow, ensuring both accuracy and speed at every step.
1. Multi-Carrier Unified Tracking Platform
eShipz brought all Pan-India carriers, surface, air, express, and regional, into one consolidated tracking dashboard.
- Teams no longer have to log into multiple carrier portals.
- Every shipment’s real-time status appears in a single view, making coordination faster and far more accurate.
- This unified layer removed daily back-and-forth with individual carriers.
- Standardized API Integration Layer
Before eShipz, each carrier had different APIs, formats, and update cycles. eShipz solved this by merging them into a single integration layer.
- All carrier APIs were standardized into one clean, consistent data structure.
- This drastically simplified the way statuses were synced and interpreted.
- Ingram’s team now interacts with one stable API instead of handling multiple carrier tech behaviours.
- TrackMile – Offline Carrier Status Automation
Many non-API or offline carriers caused visibility gaps. TrackMile filled that gap.
- Offline carriers now share delivery updates automatically through TrackMile.
- No need to follow up manually through calls or emails.
- Ingram Micro gets complete last-mile transparency across both online and offline partners.
- Auto-Sync of Tracking Updates into ERP/OMS
eShipz ensured that all tracking updates, online and offline, flow directly into Ingram Micro’s internal systems.
- No manual data entry or status validation needed.
- Tracking updates consistently reflect in their ERP/OMS in real time.
- This significantly reduces manual workload and avoids duplicate or repeated status updates.
- High-Volume Tracking & Performance Engine
Ingram Micro handles large daily shipment volumes. eShipz ensured smooth performance at scale.
- High-volume infrastructure supports thousands of shipments without delays.
- Real-time updates stay consistent even during peak load periods.
- Teams experience a faster, more reliable tracking cycle every day.
Ingram Micro now has complete visibility, fewer manual steps, and faster, more reliable tracking across every carrier, online or offline.
Impact After eShipz Onboarding
With eShipz, Ingram Micro unlocked significant improvements across their delivery operations, transforming what was once a fragmented workflow into a streamlined, insight-driven process. One of the major wins was achieving nearly 90% accuracy in ePOD verification, which strengthened delivery confirmation, reduced follow-ups, and improved accountability across carriers.
In addition, more than 40+ carriers were brought together under one unified tracking dashboard. This consolidation gave the team a single, reliable source of truth for every shipment, eliminating the need to switch between multiple carrier portals and reducing coordination time.
To close visibility gaps with non-API or regional carriers, Ingram Micro leveraged TrackMile, enabling real-time tracking even for local and offline partners. This ensured consistent end-to-end visibility across the entire network, something that was previously difficult to achieve.
These combined enhancements led to a remarkable 50% improvement in early deliveries, allowing the team to respond faster, manage exceptions proactively, and operate with far greater predictability. The overall result was a stronger, more scalable multi-carrier strategy with higher accuracy, clearer visibility, and smoother day-to-day execution.
In NutShell
Ingram Micro’s logistics landscape is vast, fast-moving, and deeply interconnected. Managing thousands of shipments across multiple carriers, each with its own processes, update cycles, and data structures, required a solution that could simplify complexity without slowing operations. eShipz became that layer of clarity.
By unifying every carrier into one platform, standardizing API behaviours, automating offline updates through TrackMile, and seamlessly syncing data into internal systems, eShipz helped Ingram Micro transition from fragmented workflows to a harmonized tracking ecosystem. The result is a stronger, more scalable logistics framework where visibility is instant, manual work is reduced, and teams can focus on what truly matters: delivering consistent, accurate, and timely service to partners across India.
This case study reflects how the right automation can transform daily operations, not by replacing what works, but by elevating it. For Ingram Micro, eShipz has become a dependable part of their logistics backbone, supporting their mission to distribute technology with precision, speed, and operational confidence.
If you’re ready to simplify multi-carrier tracking the way Ingram Micro did, explore how eShipz can support your logistics transformation.