Customer Success Executive

Experience: 1–3 Years (Mandatory)
Location: Hebbal, Bangalore

Role Overview

We are seeking a proactive and customer-centric Customer Success Executive with a minimum of 1 year of relevant experience. The ideal candidate will manage customer relationships post-onboarding, ensure smooth platform adoption, resolve queries efficiently, and drive customer satisfaction and retention.

Key Responsibilities

• Act as the primary point of contact for customers post-onboarding
• Ensure successful platform adoption and ongoing customer engagement
• Handle customer queries, issues, and escalations via email and calls
• Coordinate with internal teams (Tech, Product, Operations) to resolve issues efficiently
• Monitor customer usage data and proactively identify risks or improvement opportunities
• Maintain SLA standards and ensure timely ticket resolution
• Collect customer feedback and share actionable insights with internal teams
• Support renewals, retention initiatives, and identify upsell/cross-sell opportunities
• Maintain accurate records of customer interactions in CRM systems

Requirements & Skills

• Minimum 1+ year of experience (mandatory) in Customer Success, Customer Support, Account Management, or a similar client-facing role
• Proven experience in handling B2B customers is preferred
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Good understanding of SaaS platforms, e-commerce, or logistics (preferred)
• Ability to manage multiple accounts and priorities simultaneously
• Comfortable working in a fast-paced startup environment
• Proficiency in MS Excel / Google Sheets and CRM tools

What We Offer

• Opportunity to work with a fast-growing SaaS product
• Exposure to logistics technology
• Collaborative and growth-oriented work culture
• Career growth opportunities within Customer Success and Operations