Key Account Manager

For a Key Account Manager at eShipz, this means owning strategic customer relationships end-to-end—driving successful onboarding, ensuring smooth API integrations, monitoring shipment performance, and continuously delivering measurable business value. Our platform capabilities, including multi-carrier (B2B & B2C) integrations, AI-driven carrier allocation, real-time tracking, NDR automation, and digital AWB & ePOD APIs, empower KAMs to act as trusted advisors rather than transactional support contacts.

At eShipz, Key Account Managers play a pivotal role in client retention, platform adoption, and revenue expansion. If you enjoy working at the intersection of customers, data, and technology—and want ownership of high-impact enterprise accounts—eShipz offers a strong foundation to build a long-term career in B2B SaaS account management.

Key Responsibilities

Client Ownership & Relationship Management

• Act as the single point of contact for assigned key accounts
• Build and maintain long-term relationships with client stakeholders across Operations, Technology, Finance, and Customer Experience teams
• Conduct regular check-ins, reviews, and Quarterly Business Reviews (QBRs) 

Implementation & Adoption

• Drive customer onboarding, implementation, and go-live activities
• Ensure smooth integration of Order, Shipment, Tracking, COD, and Webhook APIs
• Coordinate with internal Tech, Product, and Operations teams for issue resolution

Operational Excellence

• Monitor daily shipment performance including delivery %, delays, RTO, NDR, and POD
• Identify operational bottlenecks and proactively recommend process improvements
• Support clients during peak volumes, escalations, and carrier-related issues

Data, Reporting & Insights

• Analyze shipment and billing data to provide actionable insights
• Prepare and present MIS reports, QBR decks, and performance dashboards
• Highlight cost savings, automation benefits, and efficiency improvements

Revenue Growth & Retention

• Identify upsell and cross-sell opportunities (new carriers, modules, automation features)
• Drive higher platform adoption and shipment volumes
• Ensure timely renewals and minimize churn through consistent value demonstration

Stakeholder Coordination

• Work closely with Sales teams during client handovers and expansion discussions
• Collaborate with Product teams by sharing customer feedback and feature requests
• Coordinate with Finance on billing, freight audits, and reconciliations

Required Skills & Qualifications

Must-Have

• Strong understanding of logistics, shipping, courier operations, and SaaS platforms
• Hands-on exposure to APIs, webhooks, dashboards, and data reporting
• Excellent communication and stakeholder management skills
• Ability to manage multiple accounts and priorities effectively

Good to Have

• Experience in logistics technology, shipping aggregators, or supply chain SaaS
• Understanding of both B2B and B2C shipping workflows
• Familiarity with tools such as Postman, Excel/Google Sheets, and CRM systems
• Prior exposure to Customer Success, Account Management, or Implementation roles 

Key Success Metrics

• Client retention, satisfaction (CSAT), and NPS
• Platform adoption and shipment volume growth
• SLA adherence and issue resolution turnaround time
• Revenue expansion within assigned accounts

Why Join eShipz

• Fast-growing logistics SaaS startup with real-world business impact
• Opportunity to work closely with enterprise customers and modern API-driven platforms
• Ownership-driven role with high visibility and clear career growth paths
• Strong cross-functional exposure and learning opportunities based on performance and contribution