Herbolab India Pvt LTD, part of the RP-SG Group, is more than a name in wellness, it is an Ayurvedic manufacturing powerhouse with a legacy spanning over 150 years. Established in 1978 as an Ayurvedic Research Foundation by Dr. Natoobhai Vaidya, Herbolab has been at the forefront of holistic health solutions in India, treating thousands of patients and perfecting natural formulations passed down through generations.
As Herbolab India Pvt Ltd grew, the company expanded across multiple channels, from its own D2C website to online marketplaces and B2B wholesale partners. This expansion was aimed at reaching more customers, increasing brand visibility, and catering to diverse buyer needs.
While this growth was exciting, it brought new challenges. Managing orders across different platforms meant juggling varied shipment schedules, tracking systems, and customer expectations, making it harder to maintain a smooth and consistent delivery experience. Logistics inefficiencies began to slow growth and strain customer trust, shipment delays and lack of tracking visibility threatened the timely delivery of products that people rely on for their health.
Partnering with eShipz, Herbolab transformed its supply chain into a seamless, automated system, cutting manual work by over 80% and reducing operational costs by 21–30%. With end-to-end visibility and reliable shipping processes, every product now reaches its destination on time, every time, strengthening customer trust and supporting continued growth..
Challenges in Shipping and Order Fulfilment
Before implementing eShipz, Herbolab’s operations team relied heavily on manual processes to manage order fulfilment. This led to:
- Delayed shipments – Orders often took longer than expected to reach customers, causing frustration and eroding the trust that Herbolab had built over decades. Each delay felt like a missed opportunity to delight their audience.
- Lack of real-time tracking – Without visibility into where shipments were, the team and customers were left in the dark. This uncertainty created stress for the operations team and anxiety for customers waiting for essential wellness products.
- Heavy dependence on manual data handling – Manually updating records and managing shipments drained the team’s energy, slowed decision-making, and left little room to focus on growth initiatives or improving the customer experience.
For a D2C brand in India, these inefficiencies often translate into higher returns, increased costs, and dissatisfied customers.
Why Herbolab Selected eShipz for Courier Integrations and Automation
As Herbolab looked to streamline its logistics, the team needed a platform that could simplify complex workflows, save time, and improve customer experience. They were searching for a solution that offered ease of use, seamless courier integrations, cost efficiency, automation, and actionable insights, all in one place.
eShipz delivered on all fronts, helping Herbolab turn a chaotic manual process into a smooth, automated operation,
- Post-Purchase Customer Engagement – Kept customers informed and delighted after every order, building trust and loyalty.
- Automated Shipping Label Generation – Eliminated repetitive manual tasks, freeing the team to focus on growth and strategy.
- Multi-Carrier Integrations – Allowed seamless coordination across different couriers, ensuring every shipment reached its destination efficiently.
- Track & Trace in Real-Time – Gave both the operations team and customers clear visibility, reducing anxiety and follow-up calls.
- Shipping Rule Allocation – Smartly assigned couriers based on cost, speed, and location, optimizing every shipment.
- API Integration with OMS/WMS/IMS – Connected effortlessly with Herbolab’s existing systems, making data flow smooth and error-free.
- Analytics on Shipment & Carrier Performance – Offers insights to continuously improve operations, reduce costs, and make informed decisions.
With these capabilities, Herbolab could finally manage B2B, B2C, and D2C shipments under one unified workflow, reducing manual effort and giving customers a reliable, transparent delivery experience.
Streamlined Multi-Channel Shipping with eShipz at Herbolab
One of the biggest advantages for Herbolab India Pvt LTD has been eShipz’s ability to handle multiple business models on a single platform. Unlike traditional systems that only support either wholesale or retail, eShipz allowed Herbolab to streamline B2B, B2C, and D2C operations together, creating a unified workflow that reduced complexity and improved efficiency.
For Herbolab, this translated into tangible benefits:
- B2B Shipments – Orders to distributors and business partners were processed efficiently through bulk uploads, automation, and compliance-ready documentation, saving time and reducing errors.
- B2C Deliveries – End-customer shipments became faster and more reliable, with real-time tracking, smoother returns, and improved service consistency.
- D2C Orders – Direct-to-consumer shipments benefited from post-purchase engagement, smart courier allocation, and improved NPS, ensuring a seamless last-mile experience.
By consolidating all three operations under one platform, Herbolab not only cut operational costs but also delivered a consistent and satisfying experience to all customers, no matter the channel.
Smooth Onboarding and Seamless Integration
While the onboarding process came with some initial challenges, the eShipz team worked closely with Herbolab to resolve them. The seamless integration with OMS/WMS/IMS ensured that operations moved from manual to automated workflows quickly.
Key Results: Faster Dispatches and Reduced Operational Costs
Since adopting eShipz, Herbolab achieved
- 80% reduction in manual work across pickups, MIS, and data handling
- 21–30% reduction in operational costs
- 10–25% lower return rates using NDR solutions
- 10–25% increase in NPS (Net Promoter Score)
- Faster dispatches and improved tracking visibility
- Enhanced customer satisfaction with a smooth post-purchase experience
With eShipz, Herbolab transformed its logistics into a seamless, efficient operation, delivering faster shipments, happier customers, and scalable growth across B2B, B2C, and D2C channels
What Our Customers Say
“eShipz has transformed our logistics operations by automating manual processes and providing end-to-end visibility across shipments. With features like multi-carrier integrations, automated shipping labels, and advanced analytics, we’ve achieved quicker dispatches, reduced operational costs by over 30%, and significantly improved customer satisfaction. eShipz has truly elevated our shipping experience.”
Chetan Mhatre, Senior Manager- Operations, Herbolab India Pvt Ltd
Scaling Operations with eShipz
Operations can make or break a business, and every delay, error, or manual hurdle is a lost opportunity. With eShipz, logistics stops being a headache and becomes a growth engine, turning every shipment into a chance to impress customers, save costs, and stay ahead. Imagine cutting manual work by 80%, reducing operational costs, and delighting every customer, all without adding extra resources.
Transform your operations with eShipz and never let inefficiency cost you again.
