AI-powered Reverse Logistics Software: For Effortless Returns, Delighted Customers
Refine easy returns, exchanges, and refunds with our AI reverse logistics software. Automate the process, ensure transparency, build customer loyalty, and safeguard your profits. Let’s make every return a positive experience.
eShipz Reverse Logistics Management Software: The Trusted Solution for Global Brands
Scalable • Reliable • Proven
Turn Returns Into Routines: Simplify Reverse Logistics With eShipz
Tired of dealing with messy returns? Overwhelmed with customer inquiries regarding refunds? Unravel the knots and refine your reverse logistics with the eShipz logistics management platform — an AI-powered marvel that automates the returns process with more visibility, speed, and precision.
Branded Returns & Exchanges
Tired of dealing with messy returns? Overwhelmed with customer inquiries regarding refunds? Unravel the knots and refine your reverse logistics with the eShipz logistics management platform — an AI-powered marvel that automates the returns process with more visibility, speed, and precision.
Return Policy Customisation
Say goodbye to rigid, one-size-fits-all return policies. Draft policies for flexible return timelines, condition-based approvals, SKU exclusions, and partial refunds — aligned to products, profit margins, and customer service objectives. Customise policies that work for you!
Refund & Exchange Automisation
Experience the ease of AI returns and exchange automation — a boon for chaotic refunds, label generation, and product exchanges. Our platform integrations with your ERP and payment systems ensure faster resolutions and near-zero errors. Gain relief from the hassles of manual refunds and exchanges.
Failed Pickup & Exception Management
Iron out customer frustration due to missed pickups and exceptions with smoother management. Our AI returns management solution automates pickup retries and manages exceptions with timely customer notifications. No more returns or customers left in the lurch!
Real-Time Visibility & Notifications
Turn customer and operation team worries into reassurance with real-time tracking and instant alerts. Keep your customers informed and ensure complete transparency — the right way to build trust and enable quicker issue resolution, rather than making them wait for updates.
Analytics-Driven Insights
Harness the power of data to streamline returns cycles. Use our platform to analyse return trends, uncover reasons for failures, and identify cost issues. Use these valuable insights to refine your products, improve quality or sizing, minimise returns, and make your customers happier.
Optimise Reverse Logistics & Returns With AI Power
Overwhelmed with returns, refunds, and exchanges? Feel empowered with eShipz logistics returns management software. Transform your returns into an opportunity to fortify customer trust and loyalty. Take control, rein in costs, and recover value the eShipz way!
Make returns a breeze for customers with return rules that reflect your brand promise, with a touch of automation and flexibility.
Create policies that align with your business and products — from setting return windows and deciding return-eligible products to defining conditional approvals.
Empower your teams with reason-based return-related insights. Streamline reverse logistics with automated quality checks for quick resolutions.
Protect your revenue while simultaneously offering your customers the freedom to choose from partial refunds, instant product exchanges, or store credits.
Make it easy for your team and hassle-free for your customers by offering smart, no-return refunds for low-value or irreversible shipments.
Build trust from the start with crystal-clear terms and conditions for returns — so customers know exactly what to expect from your brand.
Say goodbye to the outdated and hello to an AI-powered automated process that delights your customers and empowers your operations team.
Support your customers with an easy-to-use, smartphone-optimised portal to initiate returns, manage exchanges, and track status without needing to reach out for assistance.
Eliminate chaos and delays, and don’t keep your customers waiting for pickups. Generate courier-specific return labels and schedule pickups in mere seconds.
Leverage our platform’s automated rules to maximise recovery and minimise waste. Choose to resell, upgrade, or recycle your shipments — decide what’s best for your shipments.
Complete each return cycle with automatic refunds or credits triggered with every return scan or warehouse receipt. Ensure accuracy with every return.
Protect your bottom line by instantly flagging suspicious activity, enforcing frequency limits, and validating receipts automatically.
Enforce end-to-end transparency and maintain ongoing customer communication while retaining control, cutting costs, and fostering loyalty.
Keep every phase of the return process absolutely visible to your customers and teams — from picking up returns from customers to the warehouse receipt.
Minimise customer inquiries with timely alerts — automatic SMS and email notifications. Enhance customer trust by keeping them in the loop.
Don’t let missed pickups frustrate your customers. Automate retries and streamline pickup processes with ease, preventing delays.
Use return data to spot product issues, sizing problems, and process inefficiencies to create a smoother shopping experience that minimises returns in the future.
Demonstrate your commitment to the planet with eco-friendly return paths and choices that align with greener logistics.
Let’s Make Returns Work in Your Favour
Shipment returns: A cog in your workflows? Not anymore. Not with eShipz reverse logistics software. Streamline reverse logistics, ensure prompt refunds and easy exchanges, and capitalise on returns to refine your customer experience.
Real Stories, Real Results: The Art of Winning With eShipz
See how brands like yours have transformed their post-purchase experience with eShipz’s reverse logistics platform.
Voices of Success: Partners Who Trust eShipz for Returns Management
Since implementing the tracking system, our operations have seen a clear increase in productivity and a significant reduction in wasted time. Before using eShipz, our team was spending too many hours manually tracking data. Now, with the automated tracking system, we have the freedom to focus on other projects that truly move the business forward.
eShipz has drastically improved our tracking and visibility while reducing our manual workload. It’s a clean platform that just works, and now, it’s a key part of our logistics ecosystem.
“Smooth with minor issues that were resolved quickly”, that’s how Dhruv Sharma, Manager in Logistics at Fossil India Pvt Ltd, describes the onboarding process. The flexibility and ease of implementation stood out, especially in aligning the platform with Fossil’s retail and distribution operations.
The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. Since adopting eShipz, we’ve seen a noticeable reduction in manual work and improved operational clarity. The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. It’s been a smooth, value-driven experience.
eShipz has drastically improved our visibility and reduced our manual workload. The platform’s intuitive design and strong feature set made the transition seamless—and now, it’s an indispensable part of our logistics flow.
eShipz drastically reduced manual effort and saved us significant time with its automated pickup features. We’re also excited to utilize its tracking and analytics tools to further streamline logistics. There’s so much more to explore as we scale.
eShipz is possibly the only solution that we found that effectively solves the TMS needs (Transportation Management Solution). We would not hesitate to recommend eShipz to anyone with shipping needs. The product is simple and intuitive, and the guys who have built it know what they are solving for.
“Through this platform, we aim to enhance the capabilities of both MSMEs & large enterprises, enabling them to optimise their supply chain processes and gain a competitive edge in their respective industries. We are dedicated to supporting the growth and success of MSMEs, not only in India but also in enabling them to go global.”
Returns Management Simplified: Strategies & Solutions
Know More About eShipz AI Returns Management Solution
How does eShipz streamline e-commerce returns to increase customer satisfaction and operational efficiency?
eShipz AI returns automation for e-commerce automates and simplifies the entire returns procedure with real-time tracking, smart notifications, and a branded self-service portal. With less manual work and error-free, expedited processing, you can provide your customers with a seamless and convenient experience.
How is returns management made transparent with eShipz?
Our centralised dashboards offer complete visibility into every return, from the initiation time to drafting the receipt at the warehouse. Our platform keeps your customers and teams informed at every stage of the process with proactive alerts, real-time updates, and status notifications.
Can I rely on eShipz to coordinate between various courier providers and e-commerce platforms?
Absolutely. Our AI returns management solution integrates with e-commerce and courier systems. Through automation, real-time communication, and standardised processes, eShipz ensures that returns are handled swiftly and accurately at every stage.
How does eShipz leverage AI to enhance the returns process?
eShipz employs AI-driven automation, data analytics, and intelligent workflows across the returns cycle, from initiating returns to the final resolution. This approach promotes prompt refunds, exchanges, and value recovery while protecting against fraud. It also offers valuable insights to minimise the incidence of returns.
