Where Shipping Meets Customer Experience
From bulk B2B shipments to individual D2C orders, post-shipping communication defines customer confidence, satisfaction, and repeat business.
From automated shipping updates to branded delivery notifications and real-time delivery tracking software, we help ecommerce brands deliver confidence, clarity, and connection at every step of the journey.
Trusted by 350+ Global Brands
Scalable • Reliable • Proven
Why Post- Purchase Experience Matters More Than Ever
Your customers don’t judge you by how fast they place an order, they judge you by how well you communicate after it’s shipped.
Late updates, courier confusion, and radio silence lead to frustration, lost trust, and endless “Where is my order?” queries. Our post-purchase delivery automation eliminates uncertainty and transforms delivery tracking into a seamless, on-brand experience.
Improve delivery experience after checkout
Reduce WISMO inquiries with automation
Enhance ecommerce shipping experience
Drive repeat purchases post-delivery
Built for Modern B2B & D2C Businesses
From bulk B2B shipments to high-volume D2C orders, post-shipping communication directly impacts trust, satisfaction, and repeat business.
Enable predictable updates for B2B partners and engaging, branded delivery experiences for D2C customers, all at scale.
✔ Post-shipping automation platform for B2B and D2C businesses
✔ Post-shipping automation software for ecommerce brands and enterprises
✔ Delivery experience platform for bulk, scheduled, and last-mile deliveries
✔ Post-purchase shipping automation for D2C brands and B2B sellers
✔ Shipping experience automation for online stores, marketplaces, and wholesalers
Experience Every Step of the Journey With AI Post-Shipping Automation
Make every shipment phase a brand moment — until the very last mile. Harness our post-shipping automation platform to build loyal customer relationships.
With eShipz’s post-shipment engagement platform, customers can relax the moment they hit “order placed”, knowing they will be informed every step of their delivery journey. No more wondering — only confirmed shipments.
Send post-shipment updates and communicate with customers with our intuitive, centralised platform.
Provide real-time delivery updates using the channels customers use most — email, IVR, SMS, and WhatsApp.
Build trust and brand loyalty with your own branded tracking pages that showcase your identity — not a third-party courier.
Stay informed. Instantly notify your customers about any disruptions, assuring them that their order is in good hands.
Turn your tracking page from a WISMO interaction into a vibrant hub for connection and engagement. With our post-purchase experience software, every interaction is a chance to enchant your customers and increase repeat orders.
Make the waiting phase exciting with personalised product recommendations and exclusive offers directly on your tracking pages.
Surprise your customers with heartfelt thank-you notes, irresistible loyalty rewards, or gentle requests for reviews. It’s all about making them feel appreciated.
Capture fresh insights right after delivery — when the experience is top of mind. Gather actionable knowledge and more scope for improvement.
Utilise purchase history to send smart promotions, helpful restock reminders, or exclusive deals that make every customer feel like a VIP.
Redefine customer support with eShipz’s AI post-shipping automation. Minimise repetitive inquiries with customer-friendly self-service options, all while providing insights that drive continuous improvement.
Prevent the anxious “Where is My Order?” calls before they even start. Send automated updates at every delivery stage and keep your customers in the loop.
Let your customers control post-shipment engagement with delivery reschedules, preference updates, and contactless options — all at their convenience.
Say goodbye to confusion. Synchronise courier information directly into customer updates for real-time accuracy, keeping everyone informed.
Stay ahead of the game. Track how customers engage with post-shipment communications and optimise your messaging to create better outcomes.
Redefine Customer Experience Beyond Checkout
Stop treating shipping as a backend process. With eShipz, it becomes a strategic growth channel.
Harness our post-shipping automation platform to improve customer delivery experience, automate post-shipment communication, and turn every shipment into a loyalty-building moment.
How Businesses Win With eShipz AI Post-Shipping Automation
Discover how top global brands transformed their shipping updates into powerful customer engagement tools with eShipz. Learn how they achieved repeat orders and enhanced customer satisfaction.
What Customers Say About eShipz Post-Shipment Engagement
“Smooth with minor issues that were resolved quickly”, that’s how Dhruv Sharma, Manager in Logistics at Fossil India Pvt Ltd, describes the onboarding process. The flexibility and ease of implementation stood out, especially in aligning the platform with Fossil’s retail and distribution operations.
The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. Since adopting eShipz, we’ve seen a noticeable reduction in manual work and improved operational clarity. The tracking portal is particularly helpful — it gives us a complete, real-time view of every shipment across partners. It’s been a smooth, value-driven experience.
eShipz has drastically improved our visibility and reduced our manual workload. The platform’s intuitive design and strong feature set made the transition seamless—and now, it’s an indispensable part of our logistics flow.
eShipz drastically reduced manual effort and saved us significant time with its automated pickup features. We’re also excited to utilize its tracking and analytics tools to further streamline logistics. There’s so much more to explore as we scale.
eShipz is possibly the only solution that we found that effectively solves the TMS needs (Transportation Management Solution). We would not hesitate to recommend eShipz to anyone with shipping needs. The product is simple and intuitive, and the guys who have built it know what they are solving for.
“Through this platform, we aim to enhance the capabilities of both MSMEs & large enterprises, enabling them to optimise their supply chain processes and gain a competitive edge in their respective industries. We are dedicated to supporting the growth and success of MSMEs, not only in India but also in enabling them to go global.”
Your Guide to Stronger Post-Shipment Connections
Questions & Answers on Post-Shipment Engagement
How does post-shipment engagement contribute to my business?
Customer engagement is a critical factor that determines the success of your supply chain, which extends beyond checkout. Customers evaluate the online shopping experience based on how well they are informed about the shipment status and delivery updates. Post-shipment engagement keeps customers in the loop with real-time updates, proactive support, and branded experiences, which ultimately minimises inquiries, encourages repeat purchases, and boosts customer satisfaction.
How does eShipz ensure a positive customer experience with shipped orders?
Our AI post-shipment engagement software is a wonderful tool that keeps customers informed through:
- Real-time status updates
- Proactive delay alerts
- Branded tracking pages
- Self-service tools
This keeps customers feeling secure, connected to your brand, and less inclined to ask “Where is my order?” (WISMO) questions.
Can I showcase my brand on customer communications and tracking pages?
Absolutely. You have the freedom to fully customise all customer-interaction points, including:
- Notifications
- Feedback forms
- Tracking links
Therefore, your customers won’t be redirected to a courier’s generic page. Instead, they will engage directly with your brand, creating a more cohesive and personalised experience.
How does eShipz’s post-purchase experience software minimise customer inquiries?
Our platform sends timely delivery updates to customers, keeping them informed about every stage of the delivery process, including potential delays and anticipated timelines. Furthermore, customers can use our self-service options to reschedule or reroute their deliveries, leading to near-zero manual support requests and WISMO inquiries.