Key Accounts Executive (customer success)

Experience: 2–4 Years (Mandatory)
Location: Hebbal, Bangalore
Work Mode: Onsite/WFO
Job Type: Full Time

Role Overview

We are seeking a proactive and customer-centric Key Accounts Executive (customer success) with a minimum of 2 year of relevant experience. The ideal candidate will manage customer relationships post-onboarding, ensure smooth platform adoption, resolve queries efficiently, and drive customer satisfaction and retention.

Key Responsibilities

• Manage and build strong relationships with key customers and drive customer satisfaction.
• Understand customer requirements and ensure timely resolution of queries and issues.
• Coordinate with internal teams including Product, Support, Sales and Operations.
• Drive customer onboarding, adoption, engagement and retention.
• Track account performance, identify upsell/cross-sell opportunities and maintain regular customer communication.

Requirements & Skills

• Minimum 2+ year of experience (mandatory) in Customer Success, Customer Support, Account Management, or a similar client-facing role
• Proven experience in handling B2B customers is preferred
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Good understanding of SaaS platforms, e-commerce, or logistics (preferred)
• Ability to manage multiple accounts and priorities simultaneously
• Comfortable working in a fast-paced startup environment
• Proficiency in MS Excel / Google Sheets and CRM tools

What We Offer

• Opportunity to work with a fast-growing SaaS product
• Exposure to logistics technology
• Collaborative and growth-oriented work culture
• Career growth opportunities within Customer Success and Operations